Effective Date: January 19, 2026
CaptionThreads (“we,” “us,” or “our”) operates CaptionThreads.com (the “Site”). This Privacy Policy explains how we collect, use, and share personal information when you visit our Site or make a purchase.
1) Information We Collect
A) Information you provide
- Name, email address, shipping address, billing address, phone number (if provided)
- Order details (items purchased, size/color, quantity)
- Messages you send us (support requests, returns/exchanges)
B) Information collected automatically
- IP address, device type, browser type
- Pages viewed and actions taken on the Site (usage data)
- Cookies and similar technologies (see Sections 4A–4B)
C) Payment information
We do not store your full payment card details. Payment information is handled by our payment providers. We may receive limited details such as payment status, last four digits, card type, and transaction IDs.
2) How We Use Your Information
We use your information to:
- Process orders and payments
- Fulfill and ship orders (print, pack, ship)
- Send transactional messages (order confirmations, shipping updates, support replies)
- Handle returns/exchanges and customer service
- Prevent fraud and secure the Site
- Improve the Site, products, and customer experience
- Comply with legal, tax, and accounting obligations
3) How We Share Your Information
We share personal information only as needed to operate the Site and fulfill orders:
A) Printful (fulfillment partner)
To produce and ship your order, we share necessary order details with Printful, such as:
- Name
- Shipping address
- Items purchased (product, size, color, quantity)
- Any shipping-related details needed for delivery
Printful uses this information to fulfill your order and provide tracking, and processes personal data under its own privacy practices.
B) Payment processing (Stripe, WooPayments, Google Pay, Klarna, Afterpay)
When you pay, your payment is processed by one or more of the following providers:
- Stripe (may also enable wallet payments such as Google Pay, depending on your checkout selection)
- WooPayments (a WooCommerce payment service)
- Klarna
- Afterpay
These providers process payment details and may collect information required to complete transactions and, where applicable, provide financing/installment services, fraud prevention, and compliance checks. We receive confirmation of payment and related transaction details.
C) Shipping carriers
We share shipping information with carriers to deliver your order and provide tracking.
D) Website and service providers
We may use vendors for hosting, security, analytics, store operations, and customer support. They may access personal information only to perform services for us.
E) Legal and safety
We may disclose information if required by law, to respond to lawful requests, or to protect rights, safety, and prevent fraud.
We do not sell your personal information.
4A) Cookies and Tracking (Including Google Analytics)
We use cookies and similar technologies to:
- Enable core Site functions (cart, checkout, security)
- Remember preferences
- Understand Site traffic and performance
Google Analytics: We use Google Analytics (provided by Google LLC) to help us understand how visitors use the Site (for example: pages visited, time spent, links clicked, device/browser info, and approximate location). Google Analytics may use cookies and similar technologies to collect this information.
You can control cookies through your browser settings. Disabling cookies may limit some Site features.
You can also opt out of Google Analytics by using Google’s opt-out browser add-on (search: Google Analytics opt-out browser add-on) or by blocking analytics cookies in your browser.
4B) Advertising / Retargeting
We may use advertising and retargeting tools to show you ads on other websites based on your activity on our Site. These tools may use cookies or similar technologies to collect information such as the pages you visited, items viewed, and actions taken. You can control ad personalization through your browser cookie settings and, where available, your device and platform advertising settings.
5) Marketing Emails
If you opt in to marketing emails, you can unsubscribe anytime using the link in the email. Even if you opt out, we may still send transactional emails about your orders.
6) Data Retention
We keep personal information only as long as needed to:
- Fulfill orders and provide support
- Maintain records for tax/accounting/legal compliance
- Resolve disputes and enforce our policies
7) Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is completely secure, so we can’t guarantee absolute security.
8) Your Rights and Choices
Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, and to object to certain processing.
To make a request, contact us using the information below.
9) Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children.
10) Third-Party Links
Our Site may link to third-party websites. We are not responsible for their privacy practices.
11) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.
12) Contact Us
Questions or requests about this Privacy Policy:
CaptionThreads Support
Email: support@captionthreads.com
Website: CaptionThreads.com